Terms of Service

1. Acceptance of Terms

By accessing or using the ToorBus website or any related services (collectively, the “Platform”), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Platform. We reserve the right to update these terms at any time, and your continued use of the Platform constitutes acceptance of any modifications.

2. Description of Service

ToorBus operates an online marketplace that connects individuals and organizations seeking charter bus transportation (“Customers”) with independent charter bus operators (“Operators”). ToorBus does not own, operate, or control any buses or transportation vehicles. We facilitate the connection between Customers and Operators and provide tools for quoting, booking, and payment processing.

3. User Accounts

Certain features of the Platform require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information during registration and to update your information as necessary. ToorBus reserves the right to suspend or terminate accounts that violate these terms.

4. Booking & Cancellation

All bookings made through the Platform are subject to ToorBus's standard cancellation policy, which applies to every trip regardless of the Operator assigned:

• 30 or more days before the trip: full refund, including your deposit.
• 29 to 15 days before the trip: the 30% deposit is non-refundable; no further charges apply.
• 14 days or less before the trip: no refund.
• Customer no-show: no refund.
• Force majeure (severe weather, road closures, government orders): full refund or free reschedule, at ToorBus's discretion.

Cancellation requests are submitted through the customer dashboard and are processed by ToorBus support within 2 business days.

Trip Protection Guarantee: if an Operator cancels or fails to show, ToorBus will source a replacement vehicle or issue a full refund.

For full details, see the ToorBus cancellation policy.

5. Payment Terms

Payments for services booked through the Platform are processed by ToorBus on behalf of the Operator. By submitting payment information, you authorize ToorBus to charge the applicable amount to your designated payment method. All prices are quoted in U.S. dollars unless otherwise specified. Additional charges such as tolls, parking fees, and driver gratuity may apply and will be communicated at the time of booking or after the trip.

A deposit of 30% of the checkout total (trip price plus a 3% processing fee) is charged at booking. The remaining balance is charged automatically to the payment method on file on or after 14 days before the trip date. Bookings made within 14 days of the trip are charged in full at checkout. If the automatic balance charge fails, the customer will be notified and must pay the balance manually before the trip.

6. Limitation of Liability

ToorBus acts solely as a marketplace intermediary and is not liable for the actions, omissions, or negligence of any Operator, driver, or third party. To the fullest extent permitted by law, ToorBus shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform or any transportation services booked through the Platform. Our total liability to you for any claim shall not exceed the amount you paid for the specific booking giving rise to the claim.

7. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of laws principles. Any disputes arising from or related to these terms or your use of the Platform shall be resolved exclusively in the courts of the Province of Ontario. By using the Platform, you consent to the personal jurisdiction of these courts.

8. Contact Information

If you have questions about these Terms of Service, please contact us at legal@toorbus.com. You may also reach our customer support team at +1 888-330-8667 , which is available by phone 24/7; messages received after 6pm ET are returned the next business morning.