Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including your name, email address, phone number, billing information, and trip details when you request quotes, create an account, or make a booking. We also automatically collect certain technical information such as your IP address, browser type, device identifiers, and usage data when you interact with our Platform.

2. How We Use Your Information

We use the information we collect to operate and improve the Platform, process your bookings, match you with charter bus operators, communicate with you about your trips and account, process payments, and provide customer support. We may also use your information to send you marketing communications about our services, which you can opt out of at any time.

3. SMS & Text Messaging

How you opt in. If you give us your mobile number in the chat widget on our quote request page, you are agreeing to receive text messages from ToorBus about the trip you asked us to quote. That chat widget is the only place on this website where we ask for your consent to send you text messages. We do not enroll you in text messaging because you called us, emailed us, or submitted any other form on this site.

What we send, and how often. Messages relate to the quote you asked for: the quote itself, any questions we need answered in order to price your trip, and follow-up about that request. Message frequency varies and depends on the conversation — a typical quote request involves a handful of messages, not a recurring campaign.

Cost. Message and data rates may apply. ToorBus does not charge you for text messages, but your mobile carrier may. Wireless carriers are not liable for delayed or undelivered messages.

How to stop, and how to get help. Reply STOP to any message to stop receiving text messages from us. You will receive a single confirmation and nothing after that. Reply HELP for help, or contact us at privacy@toorbus.com or +1 888-330-8667.

Consent is not a condition of purchase. You do not have to agree to receive text messages in order to request a quote, book a trip, or use any part of the Platform. You can reach us by phone or email instead and receive the same service.

Who sees your number. We do not sell your mobile number, and we do not share your mobile number or your consent to receive text messages with third parties for their own marketing purposes. To quote the trip you asked about, we share the trip details and contact information needed to fulfill that request with the charter bus operators who quote it, and with the service providers that deliver messaging on our behalf, as described in Information Sharing below.

4. Information Sharing

We share your trip details and contact information with charter bus operators as necessary to fulfill your booking requests. We may also share information with payment processors, analytics providers, and other service providers who assist in operating our Platform. We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure server infrastructure, and regular security audits. While we take reasonable steps to safeguard your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver relevant content. Essential cookies are required for the Platform to function properly, while analytics and marketing cookies help us understand how visitors interact with our site. You can manage your cookie preferences through your browser settings.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. You may also have the right to opt out of certain data processing activities. To exercise these rights, please contact us at the email address below. We will respond to your request within the timeframe required by applicable law, typically within 30 days.

8. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information as soon as possible. Parents or guardians who believe their child has provided information to us should contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by posting the updated policy on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@toorbus.com. You may also reach our customer support team at +1 888-330-8667 , which is staffed 24 hours a day, 7 days a week.